Price & Availability
As a distributor we keep a wide range of titles in stock. If all the books you have ordered are on our shelves, and have not been allocated to other customers, we aim to collect everything together and send out the package as soon as possible. Sometimes, however, we will be waiting for new stock of the books you have ordered to arrive from the publishers.
All prices quoted are in US dollars and are dependent on both the publishers and exchange rates. They may change at any time and without notice. We will confirm any rises before we send your books.
Shipping & Delivery
Shipping costs US $6.00 for the first title and US $2.50 for each subsequent title. The default shipping method is Media Mail through the US Postal Service, which can be tracked.
Canada and Mexico
Shipping costs US $60.00 for the first title and US $5.00 for each subsequent title. Unless otherwise specified, Priority International is the default shipping method. Some shipments to certain locations may require additional time in transit.
We reserve the right not to accept any order.
Private customer orders placed through this website require payment by credit/debit card or through Paypal. The credit-card details form in our order process is secure-server protected. This means that your credit card details are scrambled in transit, and then stored securely so that we are the only people who can access your information.
If you would prefer not to pay by credit card, there is the facility to print out your shopping cart and post/fax this to us. We accept payment by check (in US dollars, and drawn on a US bank account). Please contact us for further details.
Cancellations, Returns & Refunds
All books purchased from Pen and Sword may be returned within six months of the invoice date. Books must be in a saleable condition, the current edition, and still available from the publisher. Superseded editions are not returnable 90 days after publication of a new edition. You must notify us via email or phone of your wish to cancel and return goods to us prior to sending the return. When returning goods please obtain proof of posting or send via an insured method of shipping. We will issue a refund with 30 of receiving the returned goods. We will not refund the cost of originally posting the item to you, nor that incurred by you returning the item to us.
Damaged or faulty books may be returned for a replacement copy (where available) or a refund. We will refund any postage charges you incur in returning a damaged book to us. Please contact us before returning any book so we can advise a suitable method of delivery. Such claims must be made within 14 days of receipt.
Examination & Review Copy Policy
If you are considering adopting a book for your course, we will provide a digital copy at no cost. If a digital copy is not available, you may purchase a print copy at a 50% discount, plus a $6.00 shipping & handling fee per book. If you have adopted one of our titles as required reading for your course, we will send you a complimentary desk copy once we have confirmed your course adoption with your university bookstore. Please send all requests to firstname.lastname@example.org specifying your institution, intended course, projected enrollment and semester.
We respect our customers’ privacy. We will not give or sell your personal information to any other company; nor will we send you any unsolicited e-mail. Users who sign up to our e-mailing list may unsubscribe at any time. If you do not wish to receive printed catalogs from us, just let us know.